Is it safe?
Yes, we will not reveal any of your information nor save your payment information!
Is it reliable?
Yes, although we sell replicas, but we are the real site for sale. Customer Feedback/Shipping Receipts
Order Timeline
Customer pays – we prepare the product (1-3 days) / make the product (2-7 days) – we sent the package to the courier company (1-2 days) – the courier company shipping the package – return a tracking number(24 hours) – Item arrives in third-party forwarding country (4-10 days) – arrives at destination and delivered (2-7 days)
Payment
Usually we only support Visa/MasterCard online payment, if you cannot use this method to pay, you can contact us by email(gucci@icconlineshop.com).
Payment failure is divided into several situations, usually we will send you an email, so please make sure you use the correct email address.
1) Require your card issuer to authorize transactions with us;
2) Your payment information is inconsistent with the previous one, so it was rejected by our bank, and you are required to provide the bank card verification card with the masked part by your side to screen for stolen/lost cards.
3) You have a bad chargeback record and were rejected by our bank.
4) Our payment system upgrades temporarily unable to process your order.
We will process your order immediately after payment is successful.
When can I get a refund?
You can request a refund before the package is sent, and the bank will deduct a 6% transaction fee (if it is caused by out of stock, we will bear the handling fee)
The amount paid does not match the order amount?
Cross-border transactions are usually unavoidable about the amount of difference, which is caused by exchange rate differences between different regions and different banks.
Transportation
We will choose one of the following courier companies based on speed and security.
Fedex(USA,CAD): 12-20 days, average 15 days delivery, 24 hours after issue can be tracked
Royal Mail(UK): 11-20 days, average 13 days delivery, can be tracked one week after dispatch
DHL Germany(EUR): 12-22 days, average 18 days delivery, tracking number is available 24 hours after issue
EUB/EMS: 15-100 days, cheap price, unstable aging, average 20 days delivery, 24 hours can be tracked after sending out
USPS(AU): 12-22 days, average 15 days delivery, 24 hours after issue can be tracked
Return policy
Because of the expensive shipping costs, and the risk of being detained by the customs is very high when returning, so we only support returns and exchanges with obvious quality problems.
Size
There are differences in the size of each brand in each country, so our sizing will only be based on your own body data.
For example, shoes are based on your foot length and width, belts are based on your waistline, and the same for the size of clothes and pants etc. Only in this way you can choose the size that really suits you, please be sure to measure it correctly! Because of the expensive shipping costs, and the The risk of being detained by the customs is very high when returning, so we don’t support returns for size problem!